Questions?
What makes you better than the rest?
Only by working with us will you understand why we feel Regalty Estates provide an unrivalled service. But some reasons include:
Are you members of any Associations?
Regalty Estates are proud to be members of the Association of Residential Managing Agents (ARMA) and abide by all their strict codes on conduct.
We are also members of the Surveyors Ombudsman Service that is approved by the Office of Fair Trading for resolving any problems that cannot be resolved via our internal complaints procedure. Furthermore, we encourage all our staff to commit to the Institute of Residential Property Managers standards and academic study.
Is it easy to change Managing Agent?
If you are extremely dissatisfied with your agent then there are ways of changing agent before the end of your contract. If you would like an informal chat about your options, get in touch.
What is your Service Charge collection policy?
Regalty Estates takes service charge collection seriously, the success of a scheme depends on it. Our in-house finance and legal teams ensures up to date financial information is available for each estate. While we encourage residents to talk to us and assist those who face financial problems we do legally follow the terms of the lease for collection of service charges. Residents can now pay Service Charges online for ease and convenience or via Standing Order.
How do you keep residents informed?
Nearly 80% of the population has access to the Internet. Regalty Estates have developed a dedicated web space for each development we manage. ‘YourSpace’ enables you to see any relevant information pertaining to your home such as Meter Readings, maintenance tenders and newsletters. It enables us to contact everyone quickly and efficiently when needed.
Only by working with us will you understand why we feel Regalty Estates provide an unrivalled service. But some reasons include:
- 24 Hour a day, 365 days a year emergency contact number.
- Online fault reporting and better communication via dedicated intranet/blog space.
- Low ratio of property managers to units.
- Immediate response to all enquiries.
- In-house, legal, finance and maintenance teams.
- Onsite inspections and regular attendance to management meetings.
Are you members of any Associations?
Regalty Estates are proud to be members of the Association of Residential Managing Agents (ARMA) and abide by all their strict codes on conduct.
We are also members of the Surveyors Ombudsman Service that is approved by the Office of Fair Trading for resolving any problems that cannot be resolved via our internal complaints procedure. Furthermore, we encourage all our staff to commit to the Institute of Residential Property Managers standards and academic study.
Is it easy to change Managing Agent?
If you are extremely dissatisfied with your agent then there are ways of changing agent before the end of your contract. If you would like an informal chat about your options, get in touch.
What is your Service Charge collection policy?
Regalty Estates takes service charge collection seriously, the success of a scheme depends on it. Our in-house finance and legal teams ensures up to date financial information is available for each estate. While we encourage residents to talk to us and assist those who face financial problems we do legally follow the terms of the lease for collection of service charges. Residents can now pay Service Charges online for ease and convenience or via Standing Order.
How do you keep residents informed?
Nearly 80% of the population has access to the Internet. Regalty Estates have developed a dedicated web space for each development we manage. ‘YourSpace’ enables you to see any relevant information pertaining to your home such as Meter Readings, maintenance tenders and newsletters. It enables us to contact everyone quickly and efficiently when needed.
You can also pay your service charges online, and buy fobs. Debit card transactions are entirely free of charge, with credit cards attracting a 3% surcharge. Security is paramount to us and we offer full 256 bit SSL encryption online - ensuring your details are safe and secure via our partner at SagePay. Of course not everyone has online access and for those residents we are always at the end of the phone discuss any queries.
